Microsoft 365 Alert : Service Degradation – Microsoft 365 – Users may be unable to access the admin portal- RESOLVED

03/02/2022 09:18:00 AM (GMT)

Issue Reported : 03/02/2022 10:08:00 AM (UTC)

Microsoft Reference : MO320759

Issue Status: RESTORED

Issue Description: Some users may have been unable to access the admin portal.

More info: While Microsoft were focused on remediation, admins could have used the following:
– Azure portal (AAD.portal.azure.com) for User management and Licence management.
– Exchange admin center (admin.exchange.Microsoft.com) for Mailbox migration and Distribution lists.
– Teams admin center (admin.teams.microsoft.com) for Teams related admin activities.
– Other service specific admin centers could also be accessed through their links directly.
The Microsoft 365 Admin mobile app on iOS and Android was unaffected.
The mobile app provides access to the Service Health Dashboard for your tenant, communication updates, and you can subscribe to push notifications. Details on how to download the app here: https://www.microsoft.com/en-us/microsoft-365/business/manage-office-365-admin-app

Scope of Impact :The majority of the reports originated from customers in Europe, the Middle East, and Africa. However, this could potentially have also affected users across other regions.

Final Update 03/02/2022 05:19:00 PM: Our actions to re-distribute traffic across the healthy infrastructure have completed and our telemetry systems indicate that impact has been remediated. Additionally, we’ve worked with some users who were previously impacted and they have confirmed that they are no longer experiencing impact.