Microsoft 365 Alert : Service Degradation – Microsoft Teams – Users can’t make relayed calls via the Microsoft Teams web client – RESOLVED
31/12/2021 07:36:00 AM (GMT)
Issue Reported : 31/12/2021 02:09:00 AM (UTC)
Microsoft Reference : TM310303
Issue Status: RESTORED
Issue Description: Users were unable to make relayed calls via the Microsoft Teams web client.
More info: This issue was specific to calls placed on the Microsoft Teams web client that were relayed or not a direct connection. Calls placed in a network environment that doesn’t allow direct connectivity would have been affected.
Users could make calls as expected via the Microsoft Teams desktop or mobile client.
Scope of impact: This issue could have potentially affected any of your users if they were attempting to make relayed calls via the Microsoft Teams web client.
Final Update – 31/12/2021 07:36:00 AM: Microsoft’s fix has saturated affected service environments, and they have confirmed via monitoring that this has resolved impact.