Microsoft 365 Alert: Service degradation –Users in North America may have noticed delays when accessing or using features in multiple Microsoft 365 services -RESOLVED

Announcements Aftab Alam

17-11-2021 07:38:00 PM (GMT)

Microsoft Reference : MO298793

Issue Status: RESTORED

Issue Description: Users in North America may have noticed delays when accessing or using features in multiple Microsoft 365 services.

Impacted services included but may have not been limited to:

Exchange Online
SharePoint Online
Microsoft Teams

Scope of impact: Users connecting through North America region may have been affected by this issue.

Final Update – 18/11/2021 08:48:00 AM: A recent Border Gateway Protocol (BGP) configuration change inadvertently caused an unexpectedly high influx of networking traffic to a subset of Azure infrastructure, causing congestion that led to delays for users accessing Microsoft 365 services. Microsoft corrected the identified network configuration issue to restore traffic flow to healthy levels.