Microsoft 365 Alert: Service degradation – Microsoft Teams – Users may be unable to join Microsoft Teams meetings – RESOLVED

14-10-2021 02:45:00 PM (BST)

Issue Reported: 14/10/2021 01:06:00 PM

Microsoft Reference : TM291505

Issue Status: RESTORED

Issue Description: Users may be unable to join Microsoft Teams meetings.

More info: Users who were able to join meetings may have not been able to record the meetings.

Scope of impact: Impact was specific to a subset of users routed through the affected infrastructure.

Final Update – 14/10/2021 03:59:00 PM : Microsoft identified that a connection issue occurred with an upstream cache service which resulted in impact to users. Whilst in the process of developing a mitigation plan, system monitoring indicated that the service had returned to normal health. They confirmed that the problem is no longer occurring, and Microsoft will continue to monitor the service to ensure that the problem does not happen again.

back to top