INC22559061 – HSSI – RESOLVED

Service Issues Aftab Alam

21-12-2023 12:21:20 PM (GMT)

Issue Reported : 14/07/2021 11:18 AM

Issue Status : RESOLVED

Issue Description: We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered however at a reduced rate. Engineers are currently investigating.

Business Impact: Users may experience a delay in receiving email.

Current Update – (14/07/2021 16:38 PM) : The NHSmail engineers have continued to monitor the email queues over the course of this afternoon which has now returned to a normal level with emails processing without delay. Accenture are now working with Microsoft to determine the root cause of the issue.