Microsoft Alert: Service degradation –Exchange Online – Users are unable to permanently Delete items from their Deleted Items folder in the Outlook desktop client – RESOLVED

10-06-2021 10:00:06 AM (BST)

Issue Reported: 4/06/2021 09:18:00 PM

Microsoft Reference : EX259876

Issue Status: OPEN

Issue Description: Users were unable to permanently delete items from their Deleted Items folder in the Outlook desktop client.

As a workaround, users can access their mailboxes using Outlook on the web will be able to delete items using that connection method.

Scope of impact: Any users attempting to permanently delete items using the Outlook desktop client may have experienced this impact.

Final Update – 10/06/2021 10:00:00 AM: Microsoft have confirmed that the deployment has completed rolling out to all affected infrastructure and verified with affected users that impact has been mitigated. Service has been restored to normal.

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