14-05-2021 10:08:16 AM (BST)
Issue Reported: 13/05/2021 14:57 PM
Issue Status: RESOLVED
Master Ticket: INC21172019
Issue Description: The NHSmail Team are aware of an issue impacting a small number of users where emails sent are being identified as false positives and quarantined. We are working with one of our suppliers to identify the root cause of the issue so that we can resolve it as soon as possible.
Business Impact: End users may see mails that have been sent are not retained in their Sent Items or delivered to the relevant recipient due to being incorrectly identified as spam / phishing emails.