Microsoft Alert: Service degradation – Users may experience Office app crashes upon app launch or opening files on iOS devices

14-05-2021 09:37:07 AM (BST)

Issue Reported: 10/05/2021 05:00:00 AM

Microsoft Reference : OP255548

Issue Status: RESOLVED

Issue Description: Users may experience Office app crashes upon app launch or when opening files on iOS devices.

Impact is limited to some users that have release 2.49 of iOS Office apps including Office Mobile, Word, Excel, and PowerPoint.

While we are focused on remediation, users may follow these steps to mitigate impact:

-Go to “System Settings”

-Select the Office app that is experiencing the issue

-Click on “Reset [name of selected app]”

-Enable “Clear all [documents, workbooks, presentations]”

Scope of impact: Impact was specific to iOS Office apps that attempted to open documents that were still open during the last session. The apps were continuing to do this, causing a crash loop.

Current Status: Microsoft have deployed version 2.49.1 of the apps to the iOS App Store to remediate impact. Affected users without automatic updates can download the app update from the iOS App Store to remediate impact.

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