Microsoft Alert: Service degradation – Identity Service – Alert emails from Identity protection may be delayed

16-02-2023 12:01:39 PM (GMT)

Issue Reported: 11/05/2021 01:35:00 AM

Microsoft Reference : IS255520

Issue Status: RESOLVED

Issue Description:  We are aware of an issue wherein users may notice delays receiving alerts emails from Identity protection.

Scope of impact: The impact was specific to users in the North America region. This issue may have potentially affected any alert emails from Identity protection.

Current Update – 14/05/2021 09:33:00 AM: Microsoft identified that a portion of infrastructure facilitating alert emails was performing below the expected service threshold. Microsoft restarted portions of the affected infrastructure and monitored the environment to ensure that service was restored.

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