Microsoft Alert: Delays receiving email through Exchange Online

20-03-2021 06:18:11 AM (GMT)

Issue Reported: 19/03/2021 07:46:00 PM

Issue Status: RESOLVED

Issue Description: Users are experiencing delays of up to two hours in receiving email in all Exchange Online connection methods. This only impacted email that was directed through a third-party security device.

Current Update – (19/03/2021 07:46 PM): While requesting additional logging data and message IDs, your organization reported that they moved traffic away from a third-party security device, resolving the issue. We’ve determined that no service-side issue occurred and impact has been remediated.

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