INC18846690 – Incident

Service Issues Aftab Alam

Issue Reported: 05/12/2020 10:10AM (GMT)

Issue Status: CLOSED

Issue Description: Currently, some users are experiencing issues accessing mailboxes via OWA. However, emails are accessible from Outlook application.

Current Update – 08/12/2020 10:30: NHSmail engineers have continued to monitor the OWA issue over the course of yesterday and this morning. As a result of the rollback activities performed over the weekend which included a Microsoft security patch, we believe the issue is now resolved. Should users be presented with a ‘something went wrong’ error page when attempting to access their account via OWA, please click the ‘refresh the page’ option displayed on the error page.