• INC22958107 – Incident – RESOLVED

    04/08/2021 10.30 AM:
    RESOLVED: We are aware of an issue relating to notifications regarding the NHSmail platform Data Loss Prevention (DLP) policy.

  • INC19570483 – Incident

    28-01-2021 09:03:00 PM (GMT)
    We are aware of an issue whereby some NHSmail users are facing an error while sending emails via smtp from nhs.net accounts.

  • INC18846690 – Incident

    CLOSED: Reported 05/12/2020 10:10 – Currently, some users are experiencing issues accessing mailboxes via OWA. However, emails are accessible from Outlook application.

  • INC18993045 – Incident

    RESOLVED: Issue Reported: 15/12/2020 09:30AM (GMT) – We are aware of an issue whereby a small number of NHSmail users are unable to access their emails via OWA.

  • Issues Sending Mail to Microsoft Email Addresses

    We are aware of an intermittent issue whereby users might be unable to send mails to Microsoft related email domains such as Hotmail, Live and Outlook. The cause of the issue is understood and Microsoft are working to resolve it as soon as possible.

    Latest Update (02/11/2020 04:05 AM) : Microsoft have now resolved the issue and email is being delivered as expected.

  • INC17284226 – Incident

    CLOSED: Reported 06/09/2020 22:05 – NHSmail Support Teams are aware of Administrators experiencing issues whilst performing user search. Administrators are presented with the error message “Oops something has gone wrong. Please try again!”

  • INC16954884 – Incident

    CLOSED: Reported 18/08/2020 12:03 – Some users are unable to send mail from their nhs.net account to Microsoft related email domains such as Hotmail, Live and Outlook.

  • INC16974359 – Incident

    CLOSED: Reported 19/08/2020 10:36 – NHSmail Support Teams are aware of a small number of users experiencing issues whilst performing admin activities via the NHSmail Portal.

  • INC15179408 – Incident

    CLOSED: Reported 04/05/2020 10:55 – A small number of reports have been received in relation to slower than normal performance of Outlook and OWA services.

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