Introduction of Dynamic Routing on NHSmail

Introduction of Dynamic Routing at the NHSmail data centres

There are two network changes planned for Tuesday 30 April 2019 and Thursday 2 May 2019 between the hours of 7:00pm and 11:00pm. There will not be an outage, however there may be a momentary loss in connectivity of around 20 – 40 seconds during the change window.

This may result in users experiencing slow response or a momentary screen freeze and if connections are dropped users may receive an error message and need to re-try their query or action.

If you need additional help, the NHSmail helpdesk is available 24 hours a day, 7 days a week on 0333 200 1133 or

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