Microsoft 365 Alert – Service Degradation – SharePoint Online – Users may be unable to open some files in the Microsoft Project Professional desktop client from SharePoint Online – RESOLVED

17/05/2024 09:30:00 AM

NHSmail Reference: INC43089904

Microsoft Reference: SP793686

Issue Status: RESOLVED

Issue Description: Users may be unable to open some files in the Microsoft Project Professional desktop client from SharePoint Online.

More info: This issue specifically affects opening Microsoft Project Plan (MPP) files. Affected users can bypass the impact by starting the Microsoft Project Online desktop client before attempting to open MPP files. Once Microsoft Project Online has been started, affected users can open MPP files without issue. If impact reoccurs, users can start Microsoft Project Online on their desktop again to bypass the reoccurring impact. Additionally, users may be able to open these files through Project for the web as an alternative while we troubleshoot this problem.

Current Update: 20/05/2024 08:59:00 AM – Microsoft determined that this issue is a duplicate of another event. Please look for further updates in PO793907.

Scope of impact: Any user attempting to open some files in the Microsoft Project Professional desktop client from SharePoint Online may be impacted.

Next update by: Friday, May 17, 2024, at 8:00 PM UTC