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Unable to add the users as Admin and Visitor to the Booking Calendar from the portal – PRB0215122

Issue Description

When a Local Admin attempts to add a user as an Admin or Visitor in a Booking Calendar via the Portal, the action fails silently. After selecting the user from the search results and clicking “Add”, nothing happens – the user is not added to the selected role (Admin/Visitor) in the Booking Calendar.

Latest Updates and Guidance:

This is being investigated under problem record PRB0215122.

Due to a known issue, users are advised to submit a service request to the Helpdesk (helpdesk@nhs.net), specifying Booking Calendar Display Name and the user emails to be added as Admin or Visitor.

Updated on 14/08/2025

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