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Registering Optometrists



NHSmail can be used by optometrists to safely and securely exchange patient or sensitive information with other health and social care professionals. Please note this information is applicable to optometrists in England only. If you are based in Scotland, please contact nss.nhsmailscotland@nhs.scot.

Should you wish to join NHSmail, there are two registration routes:

  1. Find a sponsor to create and manage your account(s). We provide a list of sponsors but you can find your own such as a local NHS trust, clinical commissioning group or clinical support unit to set up and manage your accounts.
  2. Apply for an account via our third-party process. For organisation who can carry out the administration of their own NHSmail accounts.

Further information on the registration process

  • For the local sponsorship process, please refer to the section below ‘To register for an NHSmail account through the regional contacts’.
  • For the third-party process, select the ‘Registering a commissioned / independent organisation providing or supporting publicly funded health and social care’ section on the support site. There is a waiting list for third-party account applications to be processed and the NHSmail operations team will respond as quickly as possible on receipt of your completed form.

Note: To access NHSmail, health and care organisations must have a Data Security and Protection Toolkit (DSPT) rating of ‘Entry Level’ or higher.

To register for an NHSmail account through the regional contacts:

  1. Fill in the application form. Once complete, email the form to your regional NHSmail contact.  Note: If you work for a national chain of optometrists, you still need to apply for accounts locally on an individual basis.
  2. Your regional contact will review your request, make sure they have all the information they need and then pass it to the appropriate NHSmail Local Administrator (LA) to set up the account.
  3. If you are not eligible for an account, the regional contact will let you know.
  4. Your Local Administrator will contact you with details of your new account and how to activate it. They will text you a security code and then call you with your account details. Once you have confirmed the security code you have received, they will give you your username and a password which you will need to change the first time you log in.
  5. If you have registered a number of accounts for your practice, the Local Administrator can allocate administrator rights to one or more of them if required – this will allow that account holder to unlock accounts and reset passwords.
  6. Once you have activated your account and logged in, you will find a welcome email.
  7. You can set up a shared account for your practice or site. The email address will always end @nhs.net but you can specify the part of the email address before the @ sign.

As an example, the email address for John Smith of the High Street Optometrist could be John.Smith@nhs.net with the display name (the name displayed to the recipient in their inbox) ‘SMITH John (High Street Optometrist)’.

A shared email account for that optometrist could be highstreetoptometrist@nhs.net (High Street Optometrist)

Updated on 21/09/2020

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