Overview
NHSmail accounts are being offered to community pharmacists to support the secure exchange of patient or sensitive data with other health and social care professionals.
Upon joining NHSmail, each organisation will have one shared mailbox account per site and, in most cases, ten user accounts per site (more can be provided with business justification).
Please note the information below is applicable to England only.
National Administration Service (NAS) registration process
The NAS provides administrative support for community pharmacies via helpdesk@nhs.net.
The pharmacy registration portal is available for all community pharmacies to register for NHSmail.
Mobile numbers used to register for an NHSmail account must be UK based. Any NHSmail account registered with non-UK number will be disabled and will need to contact their local organisation to apply a UK based phone number to their NHSmail account. Please see Information – Non-UK registered Phone Numbers for more information.
Each pharmacy will need a nominated individual who will complete the registration for the site, request account details for up to four users that DO NOT already have an NHSmail account, provide a mobile phone number and current email address to complete the NHSmail application process. NHSmail accounts will then be issued directly to each user, including the details of the pharmacy shared mailbox.
To join NHSmail via the national administration registration process please use the online registration portal.
Before registering, please ensure you have:
- achieved ‘Standards Met’ level via the Data Security and Protection Toolkit (DSPT)
- your Organisation Data Service (ODS) code
- your General Pharmaceutical Council (GPhC) number
- a Data Security Protection Toolkit (DSPT) registered email
You must complete the Data Security and Protection Toolkit (DSPT) before registering for NHSmail.
Please note that you will need to provide the DSPT registered email address for registration. You will not be able to register for NHSmail without this information.
If you have any difficulty with the NHSmail registration process, please contact the NHSmail team via helpdesk@nhs.net.
Guidance for Pharmacy joining via registration portal
Document information and downloads
- Document Contents
- Download Link
- File Details
- Introduction
- How to complete the registration portal
- Pharmacy Pre-requisite Questionnaire
- Support and guidance
| File type | Adobe Acrobat Portable Document Format (.pdf) |
| File size | 628 KB |
If you are unable to locate your pharmacy within the pharmacy registration portal, please contact helpdesk@nhs.net and you will be supported through the process.
| Last Reviewed Date | 16/05/2023 |
