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Registering an NHS or publicly funded organisation supporting the provision of publicly funded health and social care


An increasing number of health and social care organisations are adopting NHSmail as their primary email system. This reduces duplicate email systems running across the sector and enables organisations to use IT staff for managing other more complex IT projects.

Accenture and NHS Digital have worked together to produce the tools and materials to support organisations on-boarding to NHSmail. You can reference all of this documentation below.

Further information on self-migrations can be obtained by emailing feedback@nhs.net. Additional detail for the supported and managed migration approach can be acquired by emailing your queries to nhsmail.development@accenture.com.


Please click on the header of each section to download the accompanying document or template:

    • NHSmail Migration Communication Template

      This document sets out a recommended approach for managing the communications around the implementation of NHSmail.

    • NHSmail Migration Comparison

      This document provides a comparison between self-migrations, supported migrations, managed migrations & 3rd party migrations. It has been designed to help organisations plan their migration to NHSmail.

    • Project Initiation Document Template

      This document has been developed to assist organisations who are planning to migrate to NHSmail with their project documentation.

    • NHSmail Migration Checklist

      This documents provides a checklist of activities for organisations migrating to NHSmail, and guidance on how to complete it.

    • Guide on Safely Transferring Data into NHSmail

      Activities to be carried out before commencing the movement of data into the NHSmail service to reduce the risk of transferring undesirable content, including Malware.

    • Reconciliation Spreadsheet

      This spreadsheet is for all migrating organisations to enable them to reconcile their existing email users with their NHSmail estate, to aid the planning of the migration to NHSmail.

    • Migrations Implementation Guidance

      This guide provides an overview of the standard migration managed timeline, a detailed explanation of process and key considerations for each stage, and then useful information for the key workstreams of a managed migration project.

Updated on 05/11/2021

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