Onboarding and Enrolment Pre-Requisites

Intune Onboarding Pre-Requisites

Please make sure your organisation is already onboarded onto the NHSmail Intune Service prior to following the steps in this guidance.

All organisations who have been onboarded to the NHSmail Intune Service will have attended and introductory session. If your organisation as not been onboarded to the NHSmail Intune Service, please register your organisation’s interest here.

Technical Pre-Requisites

Ahead of the onboarding of HoloLens 2 devices, organisations should have the following technical pre-requisites in place:

  • NHSmail email addresses of the Intune administrator and end users
  • ODS code of the organisation
  • Dynamics 365 Remote Assist user licences purchased, onboarded and assigned according to the Assignment of Dynamics 365 Remote Assist Licences
  • Relevant EMS Intune licencing purchased, onboarded and assigned (EM&S E3, EM&S E5 or Azure AD Premium P2) according to the Onboarding Guide for Local Administrators

Hardware Support and Requirements

Additionally, the following need to be completed:

  1. Devices need to be unenrolled from current/interim tenant (if any).
  2. Devices need to be running the Windows Holographic build version 20H2.
  3. An internet connection of at least of 1.5 mbps bandwidth is recommended.
  4. Device hardware hashes to be obtained in order to be used in the Autopilot process.
  5. User’s AAD account should be Multi-factor authentication (MFA) enabled.

Updating HoloLens 2 to the latest build version

Important Note:

Please ensure that your licencing assignments are already in place so that you can proceed with the process outlined below. 

If the HoloLens 2 device is connected to Wi-Fi, pending updates should be automatically captured. Please ensure the device is connected to a consistent Wi-Fi network during the update.

It is also recommended to manually check for any updates on a regular basis. In the HoloLens 2 device, go to Settings > Update & Security > Check for updates. If this indicates that your device is up to date, you have all the updates that are currently available.

Please visit HoloLens 2 release notes for information on the latest operating system and build number.

Obtaining HoloLens 2 hardware hash manually

Important Note:

Please ensure that your licencing assignments are already in place so that you can proceed with the process outlined below. 

1. Start the HoloLens 2 device and press Power and Volume Down at the same time and release. The device collects diagnostic logs and the hardware hash and stores them in a .zip file



2. Connect the device to a computer using a USB-C cable. On the computer, open File Explorer. Open This PC\<HoloLens device name>\Internal Storage\Documents and locate the AutopilotDiagnostics.zip file


3. Extract the contents of the AutopilotDiagnostics.zip file.

4. In the extracted files, locate the CSV file that has a file name prefix of “DeviceHash”. Copy that file to a drive on the computer where you can access later



5. If the Internal Storage folder does not appear the device is waiting for a user to sign in. Either sign-in (AAD account) or power cycle the device by holding the POWER button down for 10 seconds

6. Press and immediately release the Power + Volume Down buttons together

7. Wait a minute for the device to prepare the zip archives

8. Refresh file explorer and navigate to the ”\Documents” folder

Criteria for users to be MFA enabled

MFA is a process where a user is prompted during a sign-in event for additional forms of identification. This prompt could be to enter a code on their phone or to provide a fingerprint scan. When users have a second form of authentication, security is increased.

Like other Windows devices, HoloLens always operates under a user context. HoloLens treats identity in almost the same manner as other Windows devices do. When a user signs into an application or service and receives an MFA prompt, they can choose from one of their registered forms of additional verification. Additional forms of verification that can be used with Azure AD MFA include the Microsoft Authenticator app, SMS and voice call. For the Autopilot enrolment, organisations need to ensure that MFA is enabled for its users.

Please read the Multi-Factor Authentication (MFA) guidance for instructions on how to set it up.

Last Reviewed Date 03/09/2021
Updated on 01/07/2022

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