NHSmail Academy: Viva Learning FAQ’s

On the left navigation bar of Microsoft Teams, clicking on the three dots (…) and type in Viva Learning on the search bar. Then, select the Viva Learning icon and the app will appear within Teams.

No add-on license will be required for Viva Learning to view/use the content as part of NHSmail Academy as long as you have the E3/National license (license users have as part of NHSmail).

LinkedIn offers free and paid courses via Viva learning. Users will require a LinkedIn premium license to access those paid courses and their LinkedIn account username must be their @nhs.net email address.

Even though some apps (e.g. Excel 2010) are not supported by Microsoft anymore, some of these are still being used by people and organisations around the world.

NHS England will be looking to introduce additional Viva services later, including a feature for organisations to curate their own training courses via Viva Learning.

The courses will be managed by the NHS England Centre of Excellence team.

Unfortunately, it is not possible to hide/filter premium/paid content.

NHS England will be looking to introduce additional Viva services later on, including new learning content providers. Please raise any suggestions via the NHS England National Service Desk Customer Portal.

We worked with the NHS England Centre of Excellence, and some Local Administrators and Digital Heroes to identify key pain points for an initial rollout.

At the moment, courses under the NHSmail Academy and the other learning providers lean towards a more technology/digital approach. NHS England are keen to hear your feedback and input on potential future courses, suggestions can be raised via NHS England National Service Desk Customer Portal.

NHSmail users will be able to see those courses they have viewed and completed, but currently there is no report available at organisational level. NHS England will be looking to introduce additional Viva services later on.

NHS England will be looking to introduce additional Viva services later, and they are keen to hear your feedback and input on potential future courses, suggestions can be raised via NHS England National Service Desk Customer Portal.

While Viva Learning currently does not have a direct feature for downloading certificates, if you have completed a course that offers a certificate, it may be available through the content provider’s platform (e.g. For courses from LinkedIn Learning, any certificates would be managed through LinkedIn Learning’s own system)

NHS England will be looking to introduce additional Viva services later, and they are keen to hear your feedback and input on potential future courses, suggestions can be raised to NHS England National Service Desk Customer Portal.

Unfortunately, Viva Learning primarily offers self-directed learning opportunities. While Viva Learning itself does not provide a built-in buddy system, your organisation can create a supportive learning environment for neurodiverse individuals by fostering learning communities, e.g. sharing courses with your team members to encourage course completion.