1. Home
  2. Local Administrator (LA) bulletin – 19 March 2021

Local Administrator (LA) bulletin – 19 March 2021

Please note this information is correct at the time of publishing

Local Administrator (LA) bulletin – 19 March 2021

Junk email guidance

Enhanced monitoring features within Exchange Online utilises Microsoft filters to identify suspicious spam emails and malware. These enhanced measures include items such as connection filtering which checks the reputation of the sender’s email. The impact of this is that some genuine messages maybe incorrectly directed into the junk email folder. We therefore suggest organisations carry out the following activities;

  • Any third parties sending email on behalf of an organisation should use an email checker (for example mxtoolbox) to confirm the reputation of the supplier meets the necessary requirements of SPF, DKIM and DMARC
  • Advise end users to check their Junk Email folder regularly and to move this folder to their Favourites for increased visibility
  • Ensure any service issues with junk email is reported to the NHSmail Helpdesk

NHSmail O365 Shared Tenant Information Governance Live Event

This live event, held on the 11 March 2021, was the first of a series of IG events aimed at IG leads within NHSmail consuming organisations.

For future IG live events and access to the recording please contact feedback@nhs.net.

The agenda covered the current IG features and considerations of the O365 shared tenant, including:

  • NHSmail obligations of use
    •        Joint data controller relationship
    •        NHSmail Data Protection Impact Assessment (DPIA)
    •        NHSmail guest access – federation and multidisciplinary teams
    •        Private vs public
    •        Data locations and retention
    •        Policies
    •        Subject Access Requests /Freedom of Information
    •        Data Loss Prevention Policy
    •        Teams – 365 general consideration
    •        Security general

Transport Layer Security (TLS) deprecation reminder

Transport Layer Security (TLS) is a cryptographic protocol that provides secure communication over a network. Microsoft is removing connectivity for Transport Layer Security (TLS) 1.0 and 1.1. This change is expected to reach the NHSmail central tenant in the next few months.

This means that if any of your clients, devices or services connect to Office 365 through Transport Layer Security (TLS) 1.0 or 1.1, they will stop working soon when Microsoft removes connectivity.

Organisations should carry out a review of their use of TLS and configure devices to use TLS 1.2 if they have not already done so. Please see the NHSmail TLS deprecation support page for more information.

Helpdesk Self-Service

The Helpdesk Self-Service (HSS) tool allows Primary Local Administrators and Local Administrators to raise tickets directly into the NHSmail national Helpdesk. HSS is an additional method that can be used to raise tickets and does not replace any of the existing routes such as email or telephone.

As a Primary Local Administrator (PLA) or Local Administrator (LA), you can use the Helpdesk Self-Service to:

  • Microsoft licence onboarding requests and renewals
  • Raise incidents in the event something isn’t working
  • Raise Service Requests such as requesting further information on specific NHSmail functionality.
  • Obtain real-time updates relating to raised incidents/requests

The key benefits that HSS aims to provide include capturing of specific information relating to the request or issue being reported to allow the ticket to be progress efficiently.

Further information regarding HSS and how to access the tool can be found via the Helpdesk Self-Service guidance available on the NHSmail Support Site.

Best wishes,

NHSmail Team



Last Reviewed Date 19/03/2021
Updated on 01/07/2022
Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top