Issue Description
Upon clicking the “Enable” button for a disabled account, a green growl notification stating, ‘Enable mailbox for UPN failed’ appears for the action however, a red growl MailTip error also appears stating “Exception has been occurred.” The account status changes to “Enabling” but then reverts to “Disabled”.
Latest Updates and Guidance:
If the error occurs while enabling the account, please raise a ticket with the helpdesk (helpdesk@nhs.net).
The helpdesk team will run the account checker on the affected account to identify and fix the issue. Once the account is fixed, it can be enabled through the Portal.
