Refresh Frequently Asked Questions
Browse the following FAQS for answers around the Refresh:
Refresh User Guide
This guide sets out everything you need to know about the NHSmail Refresh. Starting with an overview of the transition, how to best prepare, through to information and guidance on the new, exciting features that will be made available to you and your colleagues.
Mobile Device Support Guide
Do you use a mobile device to access NHSmail? If so, please read this guide for steps on how to re-set up access following your upgrade.
Having issues following your refresh? Please follow the below self-help steps, designed to provide quick and easy fixes to any issues you may be seeing.
Guidance for organisations managed by the National Administration Service
We are upgrading your NHSmail service by providing all users with Office 365 subscriptions. This means, along with Teams, you will have access to a whole host of new features.
Guidance for Application Accounts
Application accounts as well as accounts enabled for POP, IMAP and SMTP will start to be migrated from late October. This guide aims to provide hints and tips on how to prepare for this move.