Editing details of an External Organisation
Incorrectly formatted domains (e.g. the inclusion of www. in the domain or spelling mistakes in domain name) cannot be edited once a request has been submitted and will need to be resubmitted in the correct format. The incorrectly formatted request will be removed from the NHSmail portal.
To edit details of an external organisation:
1. Click Admin in the navigation bar at the top of the screen and select Manage External Organisation Access from the drop down menu
2. Use the search box to find a user policy. The results of the search will be displayed on the screen
The system will return results for any external organisation that contains the text entered in the search box
If you select the magnifying glass in the search box instead of typing in search criteria, you will be shown all the external organisations
3. Click the External Organisation to open the Edit External Organisation page
You will be able to update all of the fields except for the Organisation Domain but remember that all the mandatory fields will need to remain populated.
4. Click Update to save the changes
Only the NHSmail Sponsor or an NHSmail Global Administrator will be able to update the details of an external organisation.
If the NHSmail sponsor is leaving the organisation, please contact helpdesk@nhs.net to inquire about replacing the named user, as you will be unable to mark the person as a Leaver.
| Last Reviewed Date | 11/06/2024 |
