Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals – RESOLVED

Announcements Sharmista Mohanta

07/009/2026 09:48:00 AM

NHS.net Connect Reference: INC46927571

Microsoft Reference: MO1467282

Issue Status: RESOLVED

Issue Description: Users may have not been able to open support central in Microsoft Intune and Microsoft Defender portals.

More info: Users were able to open support tickets through the Microsoft 365 admin center to circumvent impact.

Final Update: 07/09/2026 09:49:00 AM – Microsoft has confirmed that their fix has finished deploying to all affected environments, remediating this impact.

Scope of impact: This event impacted any user attempting to access support central through the Microsoft Intune or Microsoft Defender portals.

Root cause: A recent service update intended to refresh the pages of service central contained a code issue, which was resulting in impact.

Next steps: Microsoft is reviewing the responsible update to better understand what led to the error that resulted in impact and prevent similar future occurrences.