INC46919499 – Launchpad Organisation Data issue – RESOLVED

Announcements Arpan Das

26/08/2026 05:16:00 AM

Issue Status: RESOLVED

Ticket Reference: INC46919499

Description: Launchpad organisation details are missing when searching within the “My Organisation” tab.

Final Update: 26/08/2026 07:04:00 AM : We are experiencing a data issue within the Launchpad service. When clicking into the my organisation tab and searching for organisation details. No data is being retrieved.

We can now confirm that this issue is now resolved and all data has been restored back to its expected state following a fix by the resolver team.

We apologise for any inconvenience caused and appreciate your understanding whilst we worked to resolve this issue.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.