Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users receive invoice notification emails that don’t contain the associated PDF attachments – RESOLVED

Announcements Sharmista Mohanta

13/07/2026 09:04:00 AM

NHSmail Reference: INC46876724

Microsoft Reference: MO1423133

Issue Status: RESOLVED

Issue Description: Users received invoice notification emails that didn’t contain the associated PDF attachments.

More info: This event didn’t impact access to invoice documents, and users with the appropriate access and permissions could continue to access and download their invoice PDFs directly from the Microsoft 365 Admin Center during impact.

Final Update: 13/07/2026 09:05:00 AM – Microsoft has determined that a recent service update changed the flow of certain data inputs utilized in this function, which resulted in this impact. They developed and deployed a fix to address this error and have confirmed that this has successfully restored functionality.

Scope of impact: Your organization was impacted by this event, and users received invoice notification emails that didn’t contain the associated PDF attachments.

Root cause: A recent service update changed the flow of certain data inputs utilized in this function, which resulted in this impact.

Next steps: Microsoft is reviewing the responsible update to better understand what led to the error that resulted in impact and prevent similar future occurrences.