Microsoft 365 Alert – Service Degradation – Windows 365 – Users may have seen intermittent performance and connectivity issues with their Windows 365 Cloud PC – RESOLVED

Announcements Arpan Das

01/07/2026 08:56:00 AM

NHSmail Reference: INC46866385

Microsoft Reference: WP1410526

Issue Status: RESOLVED

Issue Description: Users may have seen intermittent performance and connectivity issues with their Windows 365 Cloud PC.

Final Update: 01/07/2026 08:56:00 AM – : Microsoft has identified that a recent feature update intended to improve Windows 365 functionality was causing high memory usage leading to performance issues with Windows 365 Cloud PCs. They reverted the feature and monitored the service to validate that the impact was remediated.

Next Steps: Microsoft are continuing their analysis of the feature update to better understand what triggered the impact, which will help us avoid issues during future feature rollouts.