Microsoft 365 Alert – Service Degradation – Power BI – Users may be intermittently unable to export reports with sensitivity labels in Power BI – RESOLVED

Announcements Sharmista Mohanta

24/06/2026 09:38:00 AM

NHSmail Reference: INC46860043

Microsoft Reference: PB1402061

Issue Status: RESOLVED

Issue Description: Users may have been intermittently unable to export reports with sensitivity labels in Power BI.

More info: As a result of impact, users’ exports may have failed or had incomplete export operations. Export operations may have succeeded on retry.

Final Update: 24/06/2026 09:38:00 AM –After reviewing service health telemetry, Microsoft has confirmed that service infrastructure which Power BI relies on for processing export requests experienced an issue resulting in suboptimal performance and impact. To remediate impact, they have routed export request traffic to alternate infrastructure while applying optimizations to the impacted infrastructure so requests could process properly. They have rerouted traffic back to the original infrastructure at this time and confirmed impact was successfully remediated.

Scope of impact: This issue may have affected any user attempting to export reports with sensitivity labels in Power BI.

Root cause: Service infrastructure which Power BI relies on for processing export requests experienced an issue resulting in suboptimal performance and impact.

Next Steps: Microsoft is investigating why the affected infrastructure was performing at suboptimal thresholds to better understand and prevent similar future impact.