INC46856513 – Delays to Support Hub Actions – Under Investigation

Uncategorised Arpan Das

19/06/2026 13:40:00 PM

Issue Status: Under Investigation

NHSmail Reference: INC46854383

Microsoft Reference: EX1396891

Issue Summary: Exchange Online Advisory causing delays in Support Hub

Description: We are aware of an active Microsoft advisory affecting Exchange Online which is causing delays to some Support Hub actions, including user creation and leaver processing.

Current Update: 18/06/2026 04:39:00 PM– This is a Microsoft-side issue currently under active investigation. There is no action required from LAs — our team is monitoring closely and working with Microsoft on resolution.

If you wish to report any issues on the NHS.net Connect platform, please raise a ticket with the Service Desk by calling 0333 200 1133 or emailing helpdesk@nhs.net.