Microsoft 365 Alert – Service Degradation – Exchange Online – Microsoft Copilot Studio – Users are not receiving search results with SharePoint as a knowledge source – ONGOING

Announcements Shagufta Naaz

14/04/2026 8:58:00 AM

NHSmail Reference: INC46797881

Microsoft Reference: PC1278736

Issue Status: ONGOING

Issue Description: Microsoft Copilot Studio – Users are not receiving search results with SharePoint as a knowledge source.

Current Update: 14/04/2026 8:58:00 AM– Following our investigation, we identified that a recent service update contained a regression that has resulted in impact. We are reverting the update on the affected service nodes to mitigate the impact.

Next update by: Tuesday, April 14, 2026, at 4:00 PM UTC