Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Power Platform) – Users are not receiving search results with SharePoint as a knowledge source – ONGOING

Announcements Arpan Das

14/04/2026 8:41:00 AM

NHSmail Reference: INC46797881

Microsoft Reference: PC1278736

Issue Status: ONGOING

Issue Description: Microsoft Copilot Studio – Users are not receiving search results with SharePoint as a knowledge source

Current Update: 14/04/2026 9:03:00 AM– Following Microsoft’s investigation, they identified that a recent service update contained a regression that has resulted in impact. They are reverting the update on the affected service nodes to mitigate the impact.

Next Update: Tuesday, April 14, 2026, at 4:00 PM UTC