INC46781230 – Accounts stuck in restoring state – RESOLVED

Announcements Shagufta Naaz

25/03/2026 04:00 AM

NHSmail Reference: INC46781230

Issue Status: RESOLVED

Issue Description: We are aware that some user accounts are stuck in a “Restoring” state for more than 2 hours.

Current Update:

Final Update:- 25/03/2026 05:00 AM – Mitigative steps have been taken overnight and the impact of the issue has been fully resolved. All accounts have been restored and are showing as “Active”. We will continue to work with the engineers to understand the underlying root cause and to prevent recurrence going forward.

We apologise for any inconvenience caused.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing.