Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client – ONGOING

20/03/2026 08:40:00 AM

NHSmail Reference: INC46778936

Microsoft Reference: TM1257247

Issue Status: ONGOING

Issue Description: Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client.

More info: Affected users are seeing the following message:

“Some content isn’t showing because your Teams setup doesn’t support it. If you reply to this message, Facilitator won’t be able to take any action.”

Despite the error message, all interactions with the Facilitator bot appear to complete as expected.

Current Update: 23/03/2026 08:54:00 AM – Microsoft’s investigation has identified a recent feature update to the facilitator bot was released without an accompanying configuration update, resulting in impact. They have tested the fix internally and are in the process of enabling the configuration broadly to remediate impact.

Scope of impact: Any user interacting with the Copilot Facilitator bot within any Microsoft Teams client may be affected.

Root cause: A recent feature update to the facilitator bot was released without an accompanying configuration update, resulting in impact.

Next update by: Monday, March 23, 2026, at 10:30 PM UTC