Microsoft 365 Alert – Service Degradation – Exchange Online – Users may experience video quality issues in Microsoft Teams Rooms on Windows and Android devices – ONGOING

Announcements Arpan Das

19/03/2026 09:25:00 AM

NHSmail Reference: INC46777476

Microsoft Reference: TM1255789

Issue Status: ONGOING

Issue Description: Some users may experience video quality issues in Microsoft Teams Rooms on Windows and Android devices

More info: Users may be able to circumvent this issue by disabling Cloud IntelliFrame within the device settings.

Current Update: 19/03/2026 13:21:00 PM – Microsoft are investigating a potential issue with users experiencing video call degradation within Microsoft Teams Rooms (MTR) on both Windows and Android platforms and are analyzing service telemetry to help us identify the root cause.

Scope of impact: Any users that are trying to select a meeting room when scheduling meetings outside the room’s working hours in Exchange Online may be impacted. This information may be updated as their investigation continues.

Next update by: Friday, March 20, 2026, at 1:00 AM UTC