Microsoft 365 Alert – Service Degradation – SharePoint Online – Users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results – ONGOING

18/03/2026 08:50:00 AM

NHSmail Reference: INC46775853

Microsoft Reference: SP1240084

Issue Status: ONGOING

Issue Description: Some users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results

More info: Although search results provide all items to users, the results don’t appear to be utilizing relevancy tuning. Items that are highly relevant to the searches may not be provided as top results due to this.

Current Update: 18/03/2026 08:53:00 AM –Microsoft has confirmed that the fix has reached 25 percent saturation, and they are continuing to monitor its progression as it deploys across affected environments. Once available, they will provide a resolution timeline.

Scope of impact: This incident impacts all users performing SharePoint Online searches, who may not see search returns prioritizing high-relevancy items in the results. This information may be updated as their investigation continues.

Next update by: Thursday, March 19, 2026, at 5:00 PM UTC