Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field – ONGOING

Announcements Shagufta Naaz

06/03/2026 8:25:00 AM

NHSmail Reference: INC46662501

Microsoft Reference: MO1176905

Issue Status: ONGOING

Issue Description: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field.

Current Update: 06/03/2026 8:25:00 AM – Microsoft has confirmed that rolling back the impacted metadata component to an earlier logic version has completed, and we’ve started the process of restating affected metrics data. We anticipate being able to provide a timeline for when this process should complete by our next scheduled update.

Scope of impact: Users reviewing the Copilot metrics “Total emails sent” field may be impacted. This information may be updated as our investigation continues.

Root cause: An updated metadata file that contained invalid metric logic is resulting in impact.

Next update by: Friday, March 13, 2026, at 3:00 AM UTC