INC46757577 – Delay in Mail Delivery – NEW

Announcements Arpan Das

26/02/2026 13:00 PM

NHSmail Reference: INC46757577

Issue Status: OPEN

Issue Description: We have received a small number of reports from end users suggesting that there is a delay to sent mails being received by the intended recipient.

Current Update: 26/02/2026 15:00 PM: The root cause has been identified, and mitigation is underway to minimise end‑user impact. The issue is due to an upstream condition driving excessive load on a single server and is being investigated by the service owners. Interim safeguards are being applied to protect the platform until the underlying issue is resolved.

Thank you for your patience whilst we investigate this issue.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net