Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some newly licensed users can’t leverage any Microsoft 365 Copilot premium features in any Outlook client – ONGOING

26/02/2026 08:44:00 AM

NHSmail Reference: INC46759366

Microsoft Reference: CP1238907

Issue Status: ONGOING

Issue Description: Some may users see incorrect service names and descriptions in Services and the Event Viewer upon upgrade to Windows 11.

More Info: This issue impacts Copilot premium features for newly licensed users in the Outlook desktop client, Outlook on the web, and Outlook mobile.

Current Update: 26/02/2026 08:42:00 AM – Microsoft has determined that a recent update introduced a caching issue, which is preventing licensing updates from being applied as expected and resulting in the impact. They have developed and initiated the process of deploying a fix to address this issue. They expect that they will have an estimate for the fix to reach all affected users by their next scheduled update.

Scope of impact: Your organization is affected by this event, and some newly licensed users attempting to use any Copilot premium features in any Outlook client may be impacted. This information may be updated as our investigation continues.

Root cause: A caching issue is preventing licensing updates from being applied as expected and resulting in the impact.

Next update by: Thursday, February 26, 2026, at 6:00 PM UTC