Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365) – RESOLVED

Announcements Arpan Das

16/02/2026 08:42:00 AM

NHSmail Reference: INC46749892

Microsoft Reference: CP1231765

Issue Status: RESOLVED

Issue Description: Users may have experienced failures or timeouts while accessing Copilot.

Current Update: 16/02/2026 08:43:00 AM – After a period of extended monitoring and targeted restarts, Microsoft has validated that the service has been restored.

Scope of impact: Impact was largely to users and organizations located in Europe, though users in other regions may have experienced impact as well.

Next Steps: Microsoft will provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.