Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to toggle call queues on or off in the Microsoft Teams web or desktop client – ONGOING

Announcements Arpan Das

04/02/2026 09:00:00 AM

NHSmail Reference: INC46742229

Microsoft Reference: TM1226863

Issue Status: ONGOING

Issue Description: Users may be unable to toggle call queues on or off in the Microsoft Teams web or desktop client.

More info: As a workaround, users may be able to use the Microsoft Teams mobile app.

Current Update: 04/02/2026 16:33:00 PM – Microsoft are analyzing support provided information to determine our next troubleshooting steps.

Scope of impact: Some users attempting to toggle call queues in Microsoft Teams may be impacted.

Next update by: Wednesday, February 4, 2026, at 5:00 PM UTC