Microsoft 365 Alert – Service Degradation – Microsoft 365 for the web – Users may be unable to intermittently “Create a Copy” of files in Microsoft 365 for the web apps – ONGOING

23/12/2025 09:10:00 AM

NHSmail Reference: INC46711205

Microsoft Reference: OO1202986

Issue Status: ONGOING

Issue Description: Users may be unable to intermittently “Create a Copy” of files in Microsoft 365 for the web apps.

More info: This issue specifically affects use of the create a copy online function and choosing a location that differs from the default location. Users encounter an error that states, “Copy could not be created…There was a problem creating a copy of this file. Please try again in some time.” Impact is intermittent and retries may be successful.

To avoid this issue, users can access Microsoft OneDrive and navigate to the files list, then click “Copy to” to create a copy; but if users open a file as a Word document and attempt to create a copy from it, it may fail.

Current Status: 25/12/2025 08:09:00 AM – Microsoft has completed the deployment of their fix for the impact manifesting within the Microsoft Word on the web app. They are finalizing their fix deployment for Microsoft PowerPoint and Microsoft Excel, and they are anticipating impact may be fully remediated by the time of their next scheduled update, at which point they wil verify recovery through their internal telemetry.

Scope of impact: Some users that are using the “Create a Copy” function in Microsoft 365 for the web apps may be intermittently impacted. This information may be updated as our investigation continues.

Root cause: A recent deployment to the Word web experience introduced a compatibility issue between various Microsoft 365 for the web apps and is preventing the “Create a Copy” functionality from working as expected.

Next update by: Sunday, December 28, 2025, at 4:00 AM UTC

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