Microsoft 365 Alert – Service Degradation – Microsoft 365 apps – Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage – ONGOING

Announcements Arpan Das

04/12/2025 09:03:00 AM

NHSmail Reference: INC46697825

Microsoft Reference: OP1192004

Issue Status: ONGOING

Issue Description: Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage.

Current Update: 04/12/2025 09:05:00 AM – Microsoft analysis of the components of Microsoft 365 infrastructure, as well as recently deployed changes, identified that a recent service update containing a code issue is impacting the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage. They have developed a fix and they are working to validate this fix to ensure it successfully addresses the impact.

Scope of impact: Any user may be affected by this event, and may be unable to download Microsoft 365 desktop apps from the Microsoft 365 homepage. This section may be updated as our investigation continues.

Root cause: A recent service update containing a code issue is impacting the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage.

Next update by: Thursday, December 4, 2025, at 9:30 AM UTC