Microsoft 365 Alert – Service Degradation – Power BI – Users see that Power BI Desktop files (PBIX) don’t refresh when stored on Microsoft OneDrive with specific settings – RESOLVED

Announcements Sourav Nandi

14/11/2025 07:55:00 AM

NHSmail Reference: INC46682205

Microsoft Reference: PB1185904

Issue Status: RESOLVED

Issue Description: Users see that Power BI Desktop files (PBIX) don’t refresh when stored on Microsoft OneDrive with specific settings.

More info: The error only occurs when a specific setting “OneDrive refresh” is turned on.

While the OneDrive UI notes the refreshes didn’t succeed, they have confirmed through testing with affected users that the refreshes are completing as expected, and the issue solely lies with the OneDrive UI returning false errors.

In addition, users trying to refresh Excel and .csv files with OneDrive will also see the failure message.

Final Update: 24/11/2025 07:55:00 AM – Microsoft have validated and deployed the code fix to address the impact, and after monitoring the deployment, they’ve confirmed that impact has been successfully remediated.

They are deploying the fix to our internal test environment prior to broad deployment to ensure the impact is remediated once deployed. They estimate the fix will be deployed to all affected users by their next scheduled communications update.

Scope of impact: Your organization is affected by this event, and the issue impacts any user with the OneDrive refresh setting turned on

Root cause: A recent code change contains a misconfiguration that’s causing impact.

Next steps: Microsoft are reviewing their code change testing and validation methods to better identify the potential for impact to the service prior to deployment to prevent similar impact in the future.