Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some users may be unable to successfully enroll new AOSP (Android Open Source Project) devices into Microsoft Intune – RESOLVED

Announcements Sourav Nandi

12/10/2025 08:50:00 AM

NHSmail Reference: INC46680151

Microsoft Reference: IT1185063

Issue Status: RESOLVED

Issue Description: Some users may be unable to successfully enroll new AOSP (Android Open Source Project) devices into Microsoft Intune.

More info: Affected users may encounter a 20018 or 20019 error and be forced to sign out when attempting to enroll new Microsoft Teams AOSP devices into Microsoft Intune.

Users who are attempting to enroll non-Microsoft Teams AOSP devices into Microsoft Intune may encounter a 20018 or 20019 error and be asked to factory reset.

Final Update: 14/11/2025 07:40:00 AM – The impacted infrastructure has been fully restarted and after an extended period of time of monitoring the service health telemetry, Microsoft have confirmed that impact has been remediated.

Scope of impact: Some users who are attempting to enroll new AOSP devices into Microsoft Intune may be impacted.

Next steps: Microsoft are reviewing the network authentication component misconfiguration to determine how it was introduced so we can ensure issues like this aren’t replicated.