Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users utilizing the “Create” video function in Copilot with a PowerPoint file may see failures – RESOLVED

Announcements Arpan Das

10/11/2025 09:28:00 AM

NHSmail Reference: INC46677884

Microsoft Reference: CP1184299

Issue Status: RESOLVED

Issue Description: Users utilizing the “Create” video function in Copilot with a PowerPoint file may see failures.

More info: When attempting to create a video using a PowerPoint file, the creation attempt fails and users may see an error message stating, “Something went wrong”.

Final Update: 10/11/2025 09:28:00 AM – Microsoft deployed a fix to roll back the offending change and, after monitoring service telemetry, confirmed that the impact has been fully remediated.

Scope of impact: Any user utilizing the “Create” function in Copilot using a PowerPoint file may be impacted.

Root cause: A recent update meant to improve service security inadvertently affected image processing capabilities, leading to impact.