Microsoft 365 Alert – Service Degradation – Microsoft Teams – A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices – RESOLVED

02/07/2025 09:20:00 AM

NHSmail Reference: INC46569497

Microsoft Reference: TM1107517

Issue Status: RESOLVED

Issue Description: A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices.

Final Update: 22/08/2025 09:00:00 AM – Microsoft have completed re-enabling the multi-window support feature in Microsoft Teams for all previously affected users, and they’ve monitored their service health telemetry to confirm that the errors leading to crashes remain resolved and the impact is remediated.

Scope of impact: A small number of users joining calls or meetings on iPad devices may be intermittently impacted.

Root cause: A feature update for iPad devices, which intended to enable multi-window support in Microsoft Teams for these devices, introduced an error that’s leading to impact.

Next steps: Microsoft are reviewing their Microsoft Teams feature update procedures pertaining to iPad functionality to prevent similar impact in future updates.