INC46555591 – Microsoft 365 Copilot disablement – RESOLVED

Announcements Sourav Nandi

13/06/2025 18:00:00 PM

Issue Status: RESOLVED

Microsoft Reference: 2506050050004438

Issue Description: Please be advised that the Co-pilot Chat feature has been temporarily disabled due to scaling issues within NHS.net Connect. NHS England and Microsoft technical teams are working through some technical issues, it does not impact Teams Premium or those organisations using licenced Co-pilot. We appreciate your understanding and patience during this process. Further updates will be provided as soon as they become available.

Final Update: 23/06/2025 09:29:00 PM: After further investigation between Accenture, NHSE and Microsoft, a resolution has been reached allowing the re-enablement of Microsoft Copilot Chat.

If you need assistance, the NHS.net Connect Helpdesk is available 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.