Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users experience a looping reconnection disruption in Microsoft Teams 1:1 calls initiated by Firefox browser users – ONGOING

Announcements Sourav Nandi

01/11/2024 09:35:00 AM

NHSmail Reference: INC46613392

Microsoft Reference: TM922344

Issue Status: ONGOING

Issue Description: Users experience a looping reconnection disruption in Microsoft Teams 1:1 calls initiated by Firefox browser users.

More info: The issue doesn’t affect users in group calls, meetings, or Public Switched Telephone Network (PSTN) calling.

Current Update: 01/11/2024 16:16:00 PM – Microsoft have confirmed that a code incompatibility between their code and Firefox’s, is resulting in impact. They’re working with Firefox engineers to develop a fix to make the two codes compatible.

Scope of impact: Your organization is affected by this event, and all users experience a looping reconnection disruption in Microsoft Teams 1:1 calls initiated by Firefox browser users.

Next update by: Friday, November 8, 2024, at 3:00 PM UTC