Bring Your Own Device Security Controls | Frequently Asked Questions (FAQs)

Please ensure you have first reviewed all relevant guidance. If you have a question, you can raise a query about the security controls via the ServiceNow (SNOW) Raise a Request form.

Please ensure you have first reviewed all relevant guidance and understand the expected user behaviour. If you have an issue, you can raise an incident related to the security controls via the ServiceNow (SNOW) Raise an Incident form.

Network colleagues in your organisation should be able to confirm the routing of your O365 traffic and whether it goes via the HSCN.

If an organisation is unable to use the HSCN and is unable to enrol devices in Intune, Local Administrators can enquire about including additional IP addresses in the BYO device solution Trusted Location range. This can be done by raising a query via the ServiceNow (SNOW) Raise a Request form. Please note that such requests will require a security review and will be assessed on a case-by-case basis.

Personal data on BYO device cannot be wiped or monitored as a result of the BYO device security controls.

The BYO security controls apply to users, not to devices. Therefore, no device enrolment is required for this solution.

Once a user is added to a Security Group, relevant access controls will be applied. Once a user is removed from the Security Group, all controls will cease to apply.